Working groups
Customer engagement

For more information about this WG,

 

please contact us through the online contact form

The Working Group on Customer Engagement is working on:

· Customer Segmentation, analysis of cultural, geographical and social dimensions

· Value systems – Understanding Customers

· Drivers for Customer Engagement

· Effectiveness of Engagement Activities

· Identification of what triggers behavioral changes (e.g. via incentives)

· The Regulatory Innovation to Empower Consumers

 

Chair:

Konstantinos J. Chalvatzis (UEA)

Rapporteur:

Thomas N. Mikkelsen (VaasaETT)

Documents of the WG:


Projects participating in the WG:

AnyPLACE (LCE-7 2014)

AnyPLACE is a European project that will develop a modular energy management system capable monitoring and  controlling local devices according to the preferences of end-users.

It will allow end-users to manage their energy expenditure and to become more efficient. Users will be able to take part in new energy services and take advantage of dynamic price tariffs to minimise their energy costs.

http://www.anyplace2020.org/

Contact person:

drua@inescporto.pt

CryoHub (LCE-9 2015)

CRYOHUB is an EU-funded project to develop and investigate the potential of large scale cryogenic energy storage at refrigerated warehouses and food factories. The innovative CRYOHUB technology is based on storing renewable energy as a cryogenic liquid – which in the case of this project is liquid air.  This cryogen is then boiled at very low temperatures to generate electricity for on-site use or feeding the power grid during peak demand periods.  The cooling effect of boiling the cryogen is employed to refrigerate industrial facilities.

http://cryohub.eu/en-gb/

Contact person:

j.a.evans@lsbu.ac.uk

Elsa (LCE-8 2014)

The project Energy Local Storage Advanced system (ELSA) brings distributed storage solutions to maturity. Its objective is to enable their integration into the energy system and their commercial use.

ELSA addresses existing development needs by combining 2nd life batteries with an innovative local ICT-based Energy Management System in order to develop a low-cost, scalable and easy-to-deploy battery energy storage system.

http://elsa-h2020.eu/

Contact person:
contact@elsa-h2020.eu

EMPOWER (LCE-7 2014)

The EMPOWER concept aims to encourage and enable the active participation of citizens that consume and produce energy in the electrical system. It is based on the insight that a significant reduction of greenhouse gas emissions and an increase of energy efficiency require radical changes in the way we produce and consume energy.

http://empowerh2020.eu/

Contact person:
dieter.hirdes@ncesmart.com

Flex4Grid (LCE-7 2014)

Flex4Grid aims at creating an open data and service framework that enables a novel concept of prosumer flexibility management, i.e. managing flexibility of prosumer demand and generation for the benefit for all key stakeholders: Cloud service providers will be able to offer new services to Distribution System Operators (DSOs) and prosumers; DSOs benefit from external services, peak load reduction and generation‐demand gap reduction; prosumers benefit by becoming an active market player for both, demand and generation; new market players will be able to offer services based on the third party data interface.

https://www.flex4grid.eu

Contact person:

team@flex4grid.eu

FLEXICIENCY (LCE-7 2014)

The FLEXICIENCY project aims to demonstrate that the deployment of novel services in the electricity retail markets, such as advanced monitoring, local energy control and flexibility, can be accelerated thanks to an open European market place for  standardised interactions among electricity stakeholders within and across borders. This will open up the energy market to new players at EU level.

http://www.flexiciency-h2020.eu/

Contact person:

laura.marretta@enel.com

FutureFlow (LCE-6 2015)

FutureFlow links interconnected control areas of four transmission system operators of Central-South Europe which today do face increasing challenges to ensure transmission system security: the growing share of renewable electricity units has reduced drastically the capabilities of conventional, fossil-fuel based means to ensure balancing activities and congestion relief through redispatching. Research and innovation activities are proposed to validate that consumers and distributed generators can be put in a position to provide balancing and redispatching services, within an attractive business environment.

http://www.futureflow.eu/

Contact person:

uros.salobir@eles.si

GOFLEX (LCE-2 2016)

GoFlex will innovate, integrate and demonstrate smart-grid technologies, enabling the cost effective use of demand response in distribution grids: increasing the grids available adaptation capacity, safely supporting an increasing share of renewable electricity generation, improving observability and manageability of distribution grid for use of demand response and supporting localized concentration of prosumers DR for DSO to prevent congestion and energy imbalance.

http://www.goflex-community.eu/

Contact person:

bradley.eck@ie.ibm.com

InteGrid (LCE-2 2016)

InteGrid aims at demonstrating how DSOs enable the different stakeholders to actively participate in the energy market and to develop and implement new business models, making use of new data management and consumer involvement approaches. This project looks for demonstrating scalable and replicable solutions in an integrated environment that enable DSOs to plan and operate the network with a high share of DRES in a stable, secure and economic way, using flexibility inherently offered by specific technologies and by interaction with different stakeholders.

https://integrid-h2020.eu

Contact person:

Jorge.Moreira@edp.pt

InteGRIDy (LCE-2 2016)

inteGRIDy aims to integrate cutting-edge technologies, solutions and mechanisms in a scalable Cross-Functional Platform (CMP) of replicable solutions to connect existing energy networks with diverse stakeholders with enhanced observability of both generation and consumption profiles which will facilitate the optimal and dynamic operation of the Distribution Grid, fostering the stability of the electricity grid and coordination of Distributed Energy Resources (DERs), Virtual Power Plants (VPPs) and innovative collaborative Storage schemes within a continuously increased share of Renewable Energy (RES).

http://www.integridy.eu/

Contact person:

andrea.rossi@atos.net

INVADE (LCE-2 2016)

Smart system of renewable energy storage based on INtegrated EVs and bAtteries to empower mobile, Distributed and centralised Energy storage in the distribution grid.

Outcome: A cloud -based flexibility management system integrated with EVs and battery storages at mobile, distributed and centralized levels.

Impact: Utilize renewable energy more effectively, optimizing the supply of electricity and making services more end-user-centric.

This project targets to improve congestion management in the European power grid, avoid expensive investments in grid capacity and lower European consumer energy bills.

http://cordis.europa.eu/project/rcn/206504_en.html

Contact person:

dieter.hirdes@ncesmart.com

NAIADES (LCE-10 2014)

The NAIADES project aims to develop and demonstrate the ambient Na-ion battery under realistic conditions as an effective alternative to the Li-ion battery for stationary Electric Energy Storage (EES) application. The overall purpose of this project is to develop a battery technology based on the sodium ion technology for sustainable EES that would bring a radical decrease in cost with respect to the lithium ion technology while ensuring sustainability and performance in terms of safety, cycle life, and energy density. 
The project’s website is expected to become, not only the central point of information about the NAIADES project, but about any project related to the Na-ion technology in the world.

http://www.naiades.eu/

Contact person:

loic.simonin@cea.fr

Nobel Grid (LCE-7 2014)

NOBEL GRID will offer innovative solutions for all the actors of the Smart grid, in order to create more secure and stable Smart Grids and cleaner and affordable energy. In addition, to make possible an efficient implementation of these solutions, the project will work on the analysis of new business models, as well as improvements in legislation and regulation in the field of the Smart Grids.

With a budget of 13.9 million euros and 21 partners led by the Spanish group ETRA, the project results will be demonstrated in real conditions in five electric cooperatives and public organizations in five different European countries, such Spain, UK, Italy, Belgium and Greece, involving all the actors of the electricity distribution network, such as DSOs, Prosumers, aggregators, ESCOs and retailers.

nobelgrid.eu

Contact person:

lalacreu.etraid@grupoetra.com

P2P-SmarTest (LCE-7 2014)

P2P-SmartTest project investigates and demonstrates a smarter electricity distribution system integrated with advanced ICT, regional markets and innovative business models. It will employ Peer-to-Peer (P2P) approaches to ensure the integration of demand side flexibility and the optimum operation of DER and other resources within the network while maintaining second-to-second power balance and the quality and security of the supply. The results will be integrated to demonstration and validation environment to provide real-life results of distributed energy system designs.

http://www.p2psmartest-h2020.eu/

Contact person:

ari.pouttu@oulu.fi

Real Value (LCE8-2014)

RealValue project commenced in June 2015 and is a €15.5m European energy storage project funded by Horizon 2020, the largest Research and Innovation Programme in Europe (€12M funding from the EC). The duration of the Project is 36 months.

RealValue aims to demonstrate how local small-scale energy storage, optimised with advanced ICT, could bring benefits to market participants throughout EU. Smart Electric Thermal Storage (SETS) will be deployed in physical demonstration trials in 1250 homes in Germany, Latvia and Ireland but the analysis will also consider other storage technologies and energy vectors, including integration with district heating and micro-generation.

http://www.realvalueproject.com/

Contact person:

rowena.mccappin@glendimplex.com

SENSIBLE (LCE-8 2014)

The overall objective of Project Sensible is to develop, demonstrate and evaluate a storage-enabled sustainable energy supply for buildings and communities. The project will work towards achieving the 2030 target set by the European Union, namely to reduce green house gas emissions by 40% and create a sustainable energy supply.

A wide range of partners will work together to demonstrate that EU 2030 targets can be met on a local level, through intelligent integration of existing small-scale technologies with local power system grids.

http://www.h2020-project-sensible.eu/

Contact person:

info@h2020-project-sensible.eu

SmarterEMC2 (LCE-7 2014)

SmarterEMC2 implements ICT tools that support the integration of consumers through Demand Response services and the integration of DG/RES through Virtual Power Plants. These tools take into account the Smart Grids Architecture Model (SGAM) as well as the future structure of the Distribution Network, as described by the relevant EU bodies and organizations. The project explores whether the existing telecommunication infrastructure is sufficient to support in mass scale the emerging business models and Smart Grid services. Also, the project supports standardization activities by proposing adaptation to data models of market-oriented and field-level standards. SmarterEMC2 the project includes 3 real-world pilots and 3 large-scale lab simulations. The pilots will demonstrate the impact of DR and VPP services in real world settings, while the simulations will reveal the ability of the communication networks to support massive uptake of novel SG services.

www.smarteremc2.eu

Contact person:

labil@intracom-telecom.com

STORE&GO (LCE-9 2015)

Storing large amounts of electric energy from renewable energy sources will enable countries to deal with long periods without sufficient sun and wind available, as e.g. during a dull November. A process called Power-to-Gas (PtG) allows for storing the surplus of renewable energies on sunny or windy days by the creation of synthetic natural gas. The project STORE&GO focuses on the integration of PtG into the daily operation of European energy grids to investigate the maturity level of the technology. Three different demonstration sites offer highly diverse testing grounds for PtG. Moreover, three different innovative methanation processes will be developed and improved to a high Technology Readiness Level.

http://www.storeandgo.info/

Contact person:

graf@dvgw-ebi.de

STORY (LCE-8 2014)

STORY wants to demonstrate and evaluate innovative approaches for energy storage systems. The challenge is to find solutions, which are affordable, secure and ensure an increased percentage of self-supply. The project consists of eight different demonstration cases each with different local / small-scale storage concepts and technologies, covering industrial and residential environments. These demonstrations feed into a large-scale impact assessment, with the central question being:

“What could be the added value of storage in the distribution grid?”

horizon2020-story.eu

Contact person:

contact@horizon2020-story.eu

TILOS (LCE-8 2014)

TILOS (Technology Innovation for the Local Scale Optimum Integration of Battery Energy Storage) aims to demonstrate the optimal integration of local scale energy storage in a fully-operated, smart island microgrid on Tilos island, Greece, that will also communicate with a main electricity grid. The main objective of the project will be the development and operation of a prototype battery storage system, based on NaNiCl2 batteries, provided with an optimum, real-environment smart grid control system and coping with the challenge of supporting multiple tasks, ranging from microgrid energy management, maximization of RES penetration and grid stability, to export of guaranteed energy amounts and provision of ancillary services to the main grid.

http://www.tiloshorizon.eu/

Contact person:

tilos@tiloshorizon.eu

UPGRID (LCE-7 2014)

The UPGRID project started in the beginning of 2015 under the H2020 program and is being developed by a European consortium, composed of 19 partners from 7 European countries: Spain, Portugal, Poland, Sweden, United Kingdom, France and Norway.

The project includes 4 demonstrators that are being deployed from April 2015 to June 2017 at Bilbao area in the North of Spain, Parque das Nações in Lisbon (Portugal), Åmål in Dalsland in the South of Sweden, and Gdynia in Pomeranian Region (Poland).

http://upgrid.eu/

Contact person:

upgrid@iberdrola.es

WiseGRID (LCE-2 2016)

WiseGRID (Wide scale demonstration of Integrated Solutions and business models for European smartGRID) will provide a set of solutions and technologies to increase the smartness, stability and security of an open, consumer-centric European energy grid. The project will combine an enhanced use of storage technologies, a highly increased share of RES and the integration of charging infrastructure to favour the large-scale deployment of electric vehicles.

http://www.wisegrid.eu/

Contact person:

amarias.etraid@grupoetra.com